Thank you for shopping with AFRA Mobility. We want you to be fully satisfied with your purchase. This Refund & Returns Policy explains your rights and options if you are not happy with your order.

1. Eligibility for Returns

• Products may be returned within 7 / 14 / or 30 days (as specified on the product page) from the date of delivery.

• To be eligible, the item must be:

  • Unused and in the same condition you received it.

  • In its original packaging with all tags, manuals, and accessories included.

  • Accompanied by proof of purchase (invoice, receipt, or order confirmation).

• Certain items are non-returnable for hygiene and safety reasons (e.g., helmets, protective gear, or customized products).

2. Return Process

• To initiate a return, please contact us at info@afraemobility.com with your order number and reason for return.

• Once approved, you will be provided with instructions and the return shipping address.

• Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

• For high-value items, we recommend using a trackable shipping service or shipping insurance.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days and automatically credited to your original method of payment.

• Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect product).

4. Exchanges

• We replace items if they are defective, damaged, or shipped incorrectly.

• To request an exchange, contact us with order details and clear photographs of the item.

• If the same item is not available, a refund or store credit may be offered.

5. Order Cancellations

• Orders may be cancelled within 1–2 hours of purchase if they have not yet been processed or shipped.

• Once an order has been dispatched, it cannot be cancelled, but you may still request a return after delivery (subject to this policy).

6. Warranty Returns

• Some AFRA Mobility products are covered by a manufacturer’s warranty. Warranty claims follow the terms listed in the warranty document provided with your product.

• Warranty does not cover damage due to misuse, accidents, unauthorized repairs, or normal wear and tear.

7. Contact Us

If you have any questions about our Refund & Returns Policy, please reach out to:

AFRA Mobility (AWS Distribution)
Afra Scooters
Email: info@afraemobility.com
Phone:+971 4 235 2333
Address: Bin Shabib Mall – Block 3 – Second Floor – Al Qusais Industrial Area – Al Qusais 1 – Dubai