Welcome to AFRA Mobility. These Terms and Conditions (“Terms”) govern your use of our website www.afraemobility.com and the purchase of products offered by AFRA Mobility. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by these Terms. Please read them carefully.

1. General Information

• AFRA Mobility is a brand under AWS Distribution, based in Dubai, UAE.

• By using this website, you confirm that you are at least 18 years of age or have legal parental/guardian consent.

• We reserve the right to update, change, or replace any part of these Terms without prior notice.

2. Products and Orders

• All product descriptions, specifications, and prices are subject to change without notice.

• We make every effort to ensure accuracy, but errors may occasionally occur. In such cases, AFRA Mobility reserves the right to correct errors and cancel any order placed based on incorrect information.

• Placing an order does not constitute acceptance. Your order will be confirmed once payment is received and processed.

3. Pricing and Payment

• Prices displayed on the website are in UAE Dirhams (AED) unless stated otherwise.

• Prices include VAT (where applicable) but exclude shipping costs, which will be added at checkout.

• Payment must be made through the approved methods listed on our website (e.g., credit card, debit card, cash on delivery where available).

4. Shipping and Delivery

• We aim to dispatch all orders promptly after payment confirmation.

• Delivery times are estimates only and may vary based on location, courier service, and unforeseen circumstances.

• Risk of loss or damage passes to the customer once the product is delivered to the address provided.

5. Returns, Refunds & Exchanges

Our Refund & Returns Policy applies to all purchases:

• Returns are accepted within 7 / 14 / 30 days (as stated on the product page) if the product is unused, in original packaging, and accompanied by proof of purchase.

• Certain products (e.g., helmets, customized items, hygiene-sensitive items) may not be eligible for return.

• Refunds will be processed to the original payment method within 5–10 business days after inspection.

• Return shipping costs are borne by the customer unless the product is defective, damaged, or incorrect.

• Exchanges are available for defective or incorrect items. Customers must contact us with order details and photographs for approval.

6. Warranty

• AFRA Mobility products may include a manufacturer’s warranty, details of which will be specified in the product description or user manual.

• Warranty coverage is limited to defects in material or workmanship under normal use.

• Warranty does not cover damage due to misuse, accidents, unauthorized repairs, or normal wear and tear.

7. Intellectual Property

• All content on this website, including text, images, logos, designs, and graphics, is the property of AFRA Mobility or its licensors.

• You may not copy, reproduce, distribute, or use any content without prior written consent.

8. Limitation of Liability

• AFRA Mobility shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

• Maximum liability, if established, shall not exceed the purchase price of the product in question.

9. User Responsibilities

• You agree not to misuse the website for fraudulent, unlawful, or harmful activities.

• You are responsible for providing accurate shipping and billing information.

10. Privacy & Data Protection

• By using our website, you agree to the collection and use of your personal information as outlined in our Privacy Policy.

• We do not share your data with third parties except as required to process orders or by law.

11. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

• Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12. Contact Us

For questions about these Terms & Conditions, please contact us:

AFRA Mobility (AWS Distribution)
Afra Scooters
Email: info@afraemobility.com
Phone:+971 4 235 2333
Address: Bin Shabib Mall – Block 3 – Second Floor – Al Qusais Industrial Area – Al Qusais 1 – Dubai